SPD Connections Engagement - Customer Journey

What the Session Will Cover

This webinar provides an overview of the full customer journey for obtaining a connection, explaining what customers can expect at each stage of the process. Topics include:

• The end-to-end connections journey
• Design, delivery, and land and planning considerations
• Information required from customers to support accurate quotations
• Typical timescales at each stage of the journey
• Roles and responsibilities throughout the process

Who Should Attend

This session is suitable for:

• Customers at any stage of the connections process
• Developers, consultants, and agents acting on behalf of customers
• Organisations seeking clarity on processes, requirements, and expectations

What You’ll Gain

Attendees will leave with a clearer understanding of:

• How the connections process works from start to finish
• What to provide at each stage to help projects progress smoothly
• How Customer Relationship Managers support customers throughout the journey
• How to plan more effectively using indicative timescales

Interaction & Questions

The session will include opportunities for questions, allowing attendees to gain clarification and better understand how the process applies to their own circumstances.